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The CBTF admins use these values when making decisions.
Students should have a safe place to take their tests.
- Build routines and consistency so that everyone gets the same experience.
- Commit to keeping the academic integrity of the exam(s) intact. Be vigilant about catching cheating.
Maximize student satisfaction, then instructor satisfaction, then staff satisfaction.
- Unhappy students complain to unhappy instructors who complain to admins. Be proactive about problem solving.
- Develop the exam schedules in such a way that students can almost always select an exam time that is preferred for them.
- We do our best to accommodate DRES needs as much as possible in-house before referring to the DRES Testing Center.
Keep the instructor informed, but minimize their necessary involvement.
- Students can schedule/reschedule without involving the instructor.
- Proctors will try to handle incidents (with the students or the exam) as much as possible without interrupting the instructor. See When Things Go Wrong or Incident Reporting for more details.
- “Save the time of the instructor” is one of our maxims.
- Instructors have full access to the scheduling data for their students.
Study and improve as we’re doing this.
- We’re open to new challenges, discoveries, and resolutions during our pilot of computer-based testing. We know we don’t have every situation planned in advance, so we’re ready to adapt and enlarge as things come up.
- We are always open to feedback from students and instructors on making this a better experience.
- We will be introspective with our observations and data collected to improve the CBTF. (i.e. Observing student scheduling preferences to determine future exam schedules.)