Frequently Asked Questions

What do I do if I have to reschedule my exam?

If you need to request a conflict exam time, use the “Request conflict exam authorization” button on the reservation page for your exam. Ongoing conflicts, such as being in a different time zone, can be approved for the rest of the semester.

How do I join the Zoom meeting for my exam?

  1. Ten minutes before your exam, log in to the CBTF Scheduler. Next to your reservation there will be a green check-in button for you to click.
  2. After you check in, you will see further instructions and the link to your Zoom meeting. This link will also be emailed to you.
  3. On your phone, follow the link to your meeting. Be sure to use SSO to sign in to the app with your University credentials.

What do I do if I am late for my exam?

If you are more than 10 minutes late, you will be unable to check in. If you join late, you will not be allocated any extra time. Upon joining, please contact the proctor through a private chat on Zoom to begin your exam.

This question looks wrong. What do I do?

Message the proctor through private chat in Zoom, and they will advise you on what to do.

What do I do if I need to talk to the proctor during the exam?

If you have a question or problem at any point, use the private chat in Zoom to message your proctor.

Can I use the restroom during the exam?

Of course! Just message your proctor first, then leave your phone and work area as is. You will lose any exam time you miss while you are gone.

How can I access my exam?

Specific instructions will appear in the CBTF Scheduler after you check in. Navigate to your exam following those instructions, then wait for the proctor to tell you to begin. Ask your proctor if you need help.

What do I do if my phone runs out of battery during the exam?

The Zoom app will drain your battery fairly quickly. You must keep your phone plugged into a charger to prevent your phone from dying during the exam. Consider using a power bank if this is not possible.

Can I use a different device besides my phone to join Zoom?

We prefer that you use your phone, but if this isn’t possible, another device such as a tablet or 2nd computer is acceptable. Just make sure you join Zoom on a separate device from the one you’re testing on, and place it so the proctor can see your face, screen, and work area/keyboard.

Can I use my phone to image my work while also using Zoom?

You can use the same phone that is running your Zoom proctoring sessions to also image/scan and upload your handwritten work. Zoom can run in the background while you are taking photos of your work.

I don’t think my devices will support proctoring over Zoom. What should I do?

If you need assistance with acquiring needed technology, refer to this overview of the Technology Loan Program.

What do I do if my Wi-Fi connection is spotty?

We recommend that you take your exam in a place with a good Wi-Fi connection. If you believe you might lose connection during your exam, let the proctor know before the exams starts. In an event where you drop out of the call because of your Wi-Fi connectivity, please contact your proctor as soon as possible.

How should I adjust my phone to best capture my testing area?

Your view should show your:

  • face
  • computer screen
  • desk/work area

You can find examples of best practices here.

What if the noise from other students distracts me?

Good news: you won’t have to hear other students during the exam, because we mute everyone once the exam starts. Please keep your volume turned up so that you can hear the proctor’s time calls.

What do I do if I still have questions?

Most student questions regarding the CBTF can be answered by speaking to the proctors.

Questions about exam content should be directed to the course staff.

For questions and concerns, please contact the CBTF Coordinator, Carleen Sacris, at

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